Under Product Selection, select Connect by T-Mobile plan.Select New Customer when asked if you Are you an existing customer? We are creating a new Prepaid account your existing mobile number will transfer to it.Choose I have a T-Mobile SIM card if you have a T-Mobile branded SIM card that has never been used before. Your current SIM card will not work with Connect by T-Mobile Prepaid. Under SIM card activation, choose I need to buy a T-Mobile SIM card.Under Check IMEI, you can check if your device will work with T-Mobile service or select Skip.If you want to purchase a new device contact us by dialing 611 from your T-Mobile phone. Select Bring Your Own Device to use your existing phone.That is okay! Continue to follow the step-by-step instructions outlined below and your account will migrate successfully. Important: Some of the steps may direct you to say you don't have a T-Mobile account or SIM card already. Once your new SIM card is activated it will take 2 to 4 hours to transfer your existing mobile number to your new SIM card.You need to keep your account active until you activate your new SIM card.Your account tenure will reset, which may affect your ability to qualify for some device pricing programs in the near future.Your voicemail account will be reset and you will lose any voicemails not saved to your device.When you migrate your account any existing outstanding service or device payment balance on your postpaid account will immediately become due.
PIN/Passcode from your existing T-Mobile account which is different from your password - it's the one you use when you call us.The mobile number from your existing account you want to migrate.If you have more than one T-Mobile number you want to migrate to Connect by T-Mobile, contact us by dialing 611 from your T-Mobile phone. Don't worry, you can keep your existing mobile number. A new SIM Card ($10), your current T-Mobile SIM card will not work with Connect by T-Mobile Prepaid.What you will need to get startedīefore you can migrate your account to Connect by T-Mobile you will need the items below. This process is for existing T-Mobile postpaid customers who want to migrate to a new Connect by T-Mobile Prepaid account, or for existing customers who do not have the option to change their plan to Connect by T-Mobile when logging in to. Migrate your account to Connect by T-Mobile Prepaid If you do not want to migrate your current number, go back to Connect by T-Mobile and select Sign Up you can cancel your existing account later if you want. You will need to migrate your existing T-Mobile account to our most recent Prepaid system to get Connect by T-Mobile for your current number. If you don't see Connect by T-Mobile as an available plan option, or your screen looks different, you have a different account type.